CANADA: Quebec

Matane, Rivière-Du-Loup, Alma, Quèbec City, Shawinigan, Trois Rivière, Grand Mère, Sherbrooke, Victoriaville, Metropolitan Montréal, Aylmer, Hull, Montebello, Cacouna

Nature of Business:

Specialty Chemical Technical Sales to the Recycled Pulp Industry and facilitation of an LNG terminal from a greenfield site.

Challenges:

• Building trust and confidence.
• Operating in a 90-100% French language environment and culture.
• Change and risk management-re business development strategy introducing new concepts or methods.
• Integration into ongoing specialized teams; legal, real estate, engineering, environmental, business development, regulated and non-regulated purchasing and community relations.

Resolution:

• Ensuring the commitment to benefits and returned value was communicated to all levels of the company.
• Utilizing Change Management skills to assist in the transition from/to myself from/to local representation.
  Ensuring the quality and perception of commitment through follow-up / follow-through and information sharing, when possible.
• Customer service excelled above expectations and competition.
• Increased language skills as required and working with the local dialects.

Traditional method for gathering maple syrup to supply the sugar shack.

The Fleur de Lys, Quebèc's heritage.

Pulp and paper is rooted deep in the history of Quèbec's industrial growth.

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